Frequently asked questions

When will my order ship, and how long is delivery?

Orders are processed and ship within 3-5 business days. After your order leaves our facility, standard transit takes another 3-7 business days depending on where you are in the US. That means most orders arrive within about two weeks of being placed. Business days do not include weekends or US federal holidays.

How much is shipping, and when is it free?

Standard shipping is a flat $7.00 per order. Shipping is free on orders over $75, calculated on the merchandise total before tax. You will see the exact shipping amount at checkout before you pay.

Do you ship outside the US?

Not right now. We ship to all 50 US states only. We do not ship internationally, and we cannot ship to freight forwarders for onward export. If that changes, we will say so on our Shipping page.

How do I track my order?

You will get a confirmation email when you place your order, and a second email with a tracking link as soon as the package ships. Tracking can take up to 24 hours to start showing scans after it is created. If you cannot find the email, check your spam folder first, then email [email protected] with your order number and we will resend it.

What is your return policy, and how do I start a return?

You can return most items within 30 days of the delivery date. Items must be unworn and unwashed, in original condition, with all tags attached. To start a return, email [email protected] with your order number and the items you want to send back. We reply with a return authorization and instructions within 1-2 business days. You pay return shipping on standard returns; if the item arrived damaged, defective, or incorrect, we cover return shipping and send a replacement or a full refund. Full details are on our Returns & Refunds page.

How long do refunds take?

We inspect returns when they arrive and issue the refund to your original payment method. In accordance with the US FTC Mail, Internet, or Telephone Order Merchandise Rule, if we accept a cancellation we credit your card within 7 working days. Your bank or card issuer may take a few additional days to post the credit to your statement. Original shipping charges are not refunded unless the return is due to our error.

Can I exchange an item for a different size?

We do not run a separate exchange process. The fastest way to get the size you want is to place a new order for the correct size right away and return the original item for a refund - that way the size you need is not sold out while your return is in transit. Check the size guide before you reorder, or email us and we will help you choose.

How do I know what size to order?

Each product page lists the sizes we stock, and our size guide explains how our sizing works and how to measure yourself so you can compare. If you are between sizes or unsure about a specific style, email [email protected] with the item and your usual size and we will give you our honest recommendation.

What payment methods do you accept?

We accept major credit and debit cards through Stripe, our payment processor, plus the digital wallets Stripe enables in your browser (such as Apple Pay and Google Pay, where supported). Card details are entered on Stripe's secure checkout, not on our servers - we never see or store your full card number.

Is my payment information secure?

Yes. Checkout runs over an encrypted HTTPS connection and card data is handled entirely by Stripe, a PCI-compliant payment provider. Our store receives only what we need to fulfill and support your order, such as your name, shipping address, email, and the last four digits and brand of the card. We never store full card numbers or security codes. See our Privacy Policy for what we collect and why.

Can I change or cancel an order after placing it?

Possibly, if you are quick. Email [email protected] with your order number and what you want changed as soon as you can. If the order has not shipped yet, we can usually cancel it or fix the shipping address, and an accepted cancellation is refunded to your original payment method within 7 working days. Once a package has shipped we cannot recall it, but you can still return it under the 30-day policy.

How do I contact you?

Email [email protected] and we typically reply within one business day. You can also reach us by phone at +1 (212) 555-0148, Monday to Friday, 9am - 5pm ET. Including your order number in the first message helps us answer faster.

Do you have customer reviews?

Not yet, and we are not going to pretend otherwise. This store is new, so no reviews or star ratings appear anywhere on the site today. Once customers have received their orders, we will invite them to review what they bought and publish those reviews from verified orders only - unedited, positive or not. Until then, please judge us on our policies and on what we tell you about the products. Note that our current product photography is AI-generated placeholder imagery while we finish our own photo shoots.

Still need help?

Head to our Contact page for every way to reach us, including our mailing address.